Text Got5 to 741741 to reach a Crisis Counselor

How It Works

1.) Busy schedules, a job, finances, maintaining a home and family can all be challenging responsibilities for adults. You’re not alone if you’re ever feeling overwhelmed and could use someone to text and discuss what’s weighing on you. Text “Got5” to 741741 to get connected with one of the Crisis Text Line’s Crisis Counselors who are ready to listen and support you.

2.) You will receive two automated responses that tell you that you’re being connected with a Crisis Counselor, who is a trained volunteer.

3.) It only takes a few minutes to connect with a Crisis Counselor (usually less than five minutes but it may occasionally take longer during high-traffic times.) Once you’re connected with a Crisis Counselor, they’ll introduce themselves, respond to what you’ve already texted, and invite you to provide more details at your own pace

4.) You can then begin a back and forth texting conversation with the Crisis Counselor, who is there to support you. You never have to share anything you don’t want to.

5.) The goal of the conversation is to get you to a calm, safe place. Sometimes that means the Crisis Counselor providing you with resources to seek further help, and sometimes it means just being there for you and listening. A conversation can last as long as you feel comfortable.

6.) After the conversation, you’ll receive an optional survey about your experience.

Onondaga County Suicide Prevention Coalition

The Onondaga County Suicide Prevention Coalition (OCSPC) is a collaboration of stakeholders devoted to creating a suicide safe community. Our mission is to link our community with suicide prevention resources to reduce stigma, promote help-seeking, and save lives. Visit the coalition’s website which provides suicide statistics and facts, printable publications, links to local and national support programs, and information about ongoing coalition initiatives and training opportunities.

Onondaga County Emergency Contacts & Resources

The Contact Hotline – Call 315-251-0600 – The Contact Hotline is a free, confidential, 24/7 telephone resource for anyone who needs a safe place to talk.  Trained telephone counselors provide supportive listening and can link callers to additional resources.

211CNY – This resource is the hub for community members and community organizations looking for all types of health, human and social services in Central New York.  It provides information and referrals to mental health services such as clinics and can tailor a search for mental health providers by zip code and insurance type.  Help is available 24/7 by phone, by texting your zip code to 898-211, or visiting the website.

Comprehensive Psychiatric Emergency Program (CPEP) – Serves Onondaga and Madison counties, and visitors to the Greater Syracuse area. CPEP is located at St. Joseph’s Hospital, is fully staffed 24/7, and provides evaluation and treatment for individuals of all ages who are suffering from an acute mental health crisis.

Crisis Connect – Call 315-251-0800 – Crisis Connect is a 24/7 central triage line for individuals experiencing a behavioral health crisis or concern.  It connects to services including mobile crisis, crisis respite, peer/warm lines, and information resources.