Text Got5 to 741741 to reach a Crisis Counselor

How It Works

1.) Busy schedules, a job, finances, maintaining a home and family can all be challenging responsibilities for adults. You’re not alone if you’re ever feeling overwhelmed and could use someone to text and discuss what’s weighing on you. Text “Got5” to 741741 to get connected with one of the Crisis Text Line’s Crisis Counselors who are ready to listen and support you.

2.) You will receive two automated responses that tell you that you’re being connected with a Crisis Counselor, who is a trained volunteer.

3.) It only takes a few minutes to connect with a Crisis Counselor (usually less than five minutes but it may occasionally take longer during high-traffic times.) Once you’re connected with a Crisis Counselor, they’ll introduce themselves, respond to what you’ve already texted, and invite you to provide more details at your own pace

4.) You can then begin a back and forth texting conversation with the Crisis Counselor, who is there to support you. You never have to share anything you don’t want to.

5.) The goal of the conversation is to get you to a calm, safe place. Sometimes that means the Crisis Counselor providing you with resources to seek further help, and sometimes it means just being there for you and listening. A conversation can last as long as you feel comfortable.

6.) After the conversation, you’ll receive an optional survey about your experience.

Onondaga Suicide Prevention Coalition

It takes an organized and conscious effort to help prevent suicide in our communities and Onondaga County has continuously done its part to spread awareness through the Onondaga County Suicide Prevention Coalition. From the Town of Brewerton all the way to Tully, the coalition has worked to link local communities around suicide prevention to reduce stigma, promote help seeking practices and most importantly – save lives. Click here to visit the coalition’s website which provides various printable resources, updates on initiatives,  and details about how you can get involved in helping spread awareness and preventing suicide in your community.

Onondaga County Emergency Contacts & Resources

Call 315-251-0600 – Contact Syracuse Hotline is a confidential, anonymous, free 24-hour telephone and online counseling, suicide prevention and crisis counseling.

211CNY – Dial 211 for human services information and referral for Onondaga County.

Comprehensive Psychiatric Emergency Program (CPEP) – Serves Onondaga and Madison counties, and visitors to the Greater Syracuse area. CPEP is located at St. Joseph’s Hospital, is fully staffed 24/7, and provides evaluation and treatment for individuals of all ages who are suffering from an acute mental health crisis.

Call 315-251-0800 – Mobile Crisis Services at Crisis Connect provides a central triage call line for individuals experiencing a behavioral health crisis or concern. An individual is connected to services including mobile crisis, crisis respite, peer/warm lines, and information resources. This service is available 24/7.